Barclays CollectFAQs

Business Banking Customers

To explore how Barclays Collect can support your business’s cash operations, please reach out to your Relationship Team or follow this link to our Barclays Collect information page - https://www.barclays.co.uk/business-banking/ways-to-bank/barclays-collect/

Corporate Customers

If you wish to explore how Barclays Collect could support your business’s cash operations, please liaise with your Relationship Team.

You can book a collection up to 3 months in advance.

Provided you book before 12pm on a working day, you can arrange a collection for the next working day if there’s availability.

As long as you cancel a collection before 12pm on the day before it’s due, you won’t be charged. After this time you’ll be charged a flat fee of £15 + VAT.

If you’re not available, or your deposit isn’t ready for G4S to collect during your booked time slot, you’ll be charged a flat fee of £15 + VAT.

On some occasions outside of their control, such as traffic conditions or other major incidents, G4S may be unable to reach you. Unfortunately, you’ll need to book another collection if this happens, but we won’t charge you for it.

A welcome pack will be sent to each site you register which will include a starter set of stationery:

• Blue bags for your notes and cheques
• Large coin bags
• Small coin bags to be included in your large coin bags
• Note bands for each denomination

To order additional stationery, please contact G4S on 0344 800 6840.

You’ll need to prepare your cash according to our guidelines. We’ll provide the bags and note bands that you’ll need to prepare your cash correctly and you can watch a short video which shows the simple steps to prepare for your collection.

If you need any help with this, please contact your Barclays relationship contact and they’ll be able to explain the process to you.

The maximum amount you can deposit through Barclays Collect is £20,000 in cash, subject to location.

When booking, you’ll be asked if you’re depositing below £7,500 or £20,000 so we can arrange the right van and insurance levels for your collection. 

The maximum deposit size is subject to location.  Please select your preferred deposit size below to see if this service is currently available for your location. 

If there are any discrepancies between the amount on the paying-in slip and your cash deposit, we’ll get in touch with you by email. If you believe we’ve made an error, please call us on 0344 800 6840.

Your cash is insured as soon as G4S collects it from your site, so in the event of a lost deposit you’ll be refunded the full amount of your deposit so long as it was below the maximum limit of £20,000 or £7,500, depending on which service you selected. 

To ensure that we have the evidence we need to return any lost money, please keep a copy of the paying-in slip that you put in the bag and the receipt you received from G4S.

The quality of our service and security of your cash are very important to us. If you need to talk to us about anything at all, and particularly if you become suspicious of anything to do with your collections, please get in touch.

You can call us on 0344 800 6840 between 8.30am and 5.30pm Monday to Friday.

Calls to 0344 numbers are charged at the same rate as dialling a local or national number.  If your fixed line or mobile service has inclusive minutes (01/02) to local or national numbers, then calls to 0344 are counted as part of this inclusive call volume.